FAQs
Frequently Asked Questions
🎁 About Our Kits
Are your kits suitable for beginners?
Absolutely! All our kits are designed with beginners in mind. Each kit includes step-by-step instructions, all the materials you need, and tips to help you get started confidently.
What's included in each kit?
Every kit includes all the materials needed to complete the project — thread, fabric, canvas, tools, and a pattern or guide. You won't need to buy anything extra.
Do you offer kits for advanced crafters?
Yes! We have kits for all skill levels — from complete beginners to experienced crafters looking for a new challenge. Product descriptions mention the difficulty level.
🚚 Orders & Shipping
Do you offer Cash on Delivery (COD)?
Yes, we offer COD across Pakistan. Simply select Cash on Delivery at checkout.
How long will my order take to arrive?
Orders are delivered within 3–5 business days in major cities and 5–7 business days in other areas.
How can I track my order?
Once your order is dispatched, we'll send you a tracking number via WhatsApp or SMS.
Can I change or cancel my order?
You can change or cancel your order within 12 hours of placing it by messaging us on WhatsApp. After that, the order may already be packed and ready to ship.
🔁 Returns
What if my kit arrives damaged?
Please take a photo and contact us within 48 hours of receiving your order on WhatsApp or email. We'll send a replacement or issue a refund right away.
Can I return an opened kit?
Unfortunately, we cannot accept returns on opened or used kits. If there's an issue with your order, please reach out and we'll do our best to help.
💬 Still have a question?
Message us on WhatsApp or email craftypkk@gmail.com — we're happy to help!